| FAQs
How
does a veterinary surgeon arrange a referral?
Referrals should be arranged by the client’s
own veterinary practice. They should fill in a referral
form in on-line or download a referral
form in PDF format and fax it to us. You or your vet can
then book the appointment with us. Please make sure that that
your vet sends us the relevant history (including allergies,
other medical conditions, etc), radiographs and results of
other diagnostic tests prior to referral. In urgent cases
the pet owner can bring this information at the time of the
first consult.
Can a pet owner arrange a referral her/himself?
No, pet owners will have to be referred by their
own veterinary surgeons. Please contact your own vet first
so he/she can discuss your pet’s problems with us prior
to referral.
What do I need to do when me pet is referred?
For all appointments, please starve your pet from
six-o’clock the night before. Please consult your own
vet if your pet has any specific dietary requirements. When
your pet is undergoing an operation then bath him/her the
day before your appointment. If possible, at the morning of
referral, take your dog out for walk so he/she can relieve
him/herself. Please allow ample time for travelling to make
sure you will be in time for your appointment. We need about
ten minutes to take all your and your pet’s details.
What are the costs of treatment?
As you will understand, it is not always possible
to provide an exact figure for the cost of treatment. Some
patients need more treatment and aftercare then expected,
some might not need surgery at all. For the more routine operations
a relatively accurate quote can be given.
Payment and insurance:
Payment is requested at the time of consultation
and when your pet is discharged from Wear Referrals. We do
not accept direct insurance claims unless there is a written
pre-authorisation from your insurance company. If you have
any concerns about the payment then please contact us prior
to your consultation.
What happens with my animal when he/she is hospitalised?
Your pet will be looked after by qualified nurses
24-hours a day. If there is any problem during the night,
a veterinary surgeon is always available to see to our patients.
Can emergencies be seen the same day?
Yes, we can accept emergency referrals 24 hours a
day, seven days a week.
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