As the COVID-19 situation evolves, we are continually reviewing the resources we have available and the provision of services which are of most need to our clients and their pets.
Based on the government advice and professional guidance from the RCVS we are open and accepting referral cases, if there would be animal or public health and welfare implications if not seen.
If you are unsure whether to refer a patient, we would be happy to discuss – please telephone us. We continue to offer remote telephone or video consultations for patients that may not need to be physically seen at the hospital.
We continue to observe social distancing to protect colleagues and clients, so consultations on site will also be via telephone or video. The pet can be admitted to the hospital for examination before or following the call, as appropriate. We have secure handover points for pets outside our hospital building to facilitate social distancing.
We have been contacting all clients whose non-urgent appointments were delayed by COVID-19 and are booking them in to be seen over the coming few weeks.
Please call us to find out more about any of these services and how to access them. We will do all we can to support you and your clients.
We have made this decision as the health and wellbeing of our patients, clients and staff is our number-one priority.
Thank you for your understanding during this time.
Guidance for clients visiting our hospital:
- If clients have been exposed to COVID-19, had close contact with someone who has, or are experiencing symptoms (new persistent cough and/or fever), and have pets that need veterinary care, please call us. We will be able to advise them on how their pets can receive the care they need.
- If clients have been self-isolating with COVID-19 and have recently visited our hospital, please let us know as soon as possible. This is so we can implement measures to protect our staff and other clients.
- On arrival we are asking clients to wait outside and notify our reception team by phone.
- To protect our staff we are asking that no clients enter the building.
- Our clinicians will conduct the verbal part of the consultation and consent process by telephone (or video call).
- A colleague will then come out to the car park to collect the patient. When instructed the client should attach their dog’s lead to one of the provided anchor points and then step back to allow the colleague to take the dog while maintaining social distancing. Cat baskets – if secure – should be placed on the ground before stepping back to allow our colleague to pick up the basket.
- Pets should not be left unattended in cars – particularly on warm days.
- Clients are politely asked not to engage colleagues in face-to-face conversation in the car park – further discussion should continue by telephone.
- Emergency patients will be admitted directly to the hospital and the consultation will be continued by telephone.
- Clients should remain outside the hospital until the consultation process has finished.
- If a pet is hospitalised with us, we are asking clients not to visit their pet at this time.
We are following the government’s most recent advice regarding the measures we need to take to help control the spread of COVID-19.
Like many organisations we are making these changes for the wellbeing of our staff and clients. It also allows us to reduce our use of Personal Protective Equipment at this critical time for national supply into the human healthcare sector.