We can only see patients that have been referred by the veterinary practice or veterinary surgeon who is treating the patient. Veterinary surgeons can phone us directly to discuss a patient prior to referral or just for some advice on a case. When referring a patient please make sure to send us the full clinical history, any lab results and radiographs. Ideally, send us all the information electronically by email as this saves paper and makes archiving of information easier. You can also fill in a referral form on-line or download a referral form in PDF format and fax it to us. Please may we ask that you provide as much information as possible for the referral as this will ensure the correct department is assessing the case, and ensuring the pet is being seen by the most appropriate vet.

Please inform the owners that we will contact them directly once we have received the clinical history and referral form to make an appointment. We can then arrange a suitable time and date to see the patient and discuss finances with the owners. We will also instruct the owners about specifics like having their pets starved and obtaining video footage prior to referral for some neurological and orthopaedic patients.

When phoning us, please state the urgency of the patient to be referred, ie emergency, urgent (to be seen within the next two days) or routine. At this point, we will be able to determine an available appointment slot for the pet. We are often able to do direct insurance claims for urgent cases as long as we have the full clinical history and the insurance details.

Costs of treatment will be discussed with the vets and owners but it is not always possible to provide an exact figure for the cost of treatment. Some patients need more treatment and aftercare than expected, some might not need surgery at all. For the more routine operations a relatively accurate quotation can be given.