Wear Referrals COVID-19 Update

As the COVID-19 situation evolves, we are continually reviewing government advice and professional guidance from the RCVS, to safeguard public health and that of our clients and colleagues, while providing excellent veterinary care – specialist and emergency – to our patients.

Following the recent ‘stay at home’ and lockdown orders issued on 4th January 2021, we are continuing to offer as full a range of services for our patients as possible, while adhering to Covid-19 safety guidelines. We are open to support you and your needs.

Pet owners should attend their pre-arranged appointments unless they are contacted directly by us and advised otherwise.

Referring veterinary practices can continue to refer cases and call our team for advice.

Following referral by your primary vet (or if you are bringing your pet to us in an emergency), the consultation will happen by telephone while you remain in your car.

Process for telephone consultations:

1. On arrival in the hospital car park, please telephone reception on 01388 777770 to let them know you have arrived.
2. Please state if it is an emergency.
3. As soon as your clinician is available they will telephone you and conduct the consultation during the phone call. We will see you as quickly as we can.
4. After the end of the consultation, the clinician will meet you outside the hospital and will take your pet from you, while continuing to observe social distancing. We have secure handover points for pets outside our hospital building for this purpose.
5. On occasion they may ask you to enter the hospital for the handover, in which case please put on a face mask and sanitise your hands before entering the building AND sanitise your hands after entering the building.
6. The client care team will telephone you after the consultation to discuss insurance or payment.

Process for collecting your pet or collecting medication:

1. On arrival in the hospital car park, please telephone reception on 01388 777770 to let them know you have arrived.
2. If collecting medication, this will be brought outside and placed in the collection box once you have telephoned reception.
3. For discharge appointments, you may be telephoned to ask you to enter the building or to relay the discharge information by telephone.
4. If the discharge appointment is conducted by telephone, at the end of the call the clinician or nurse will bring your pet outside to handover at a secure handover point.

Please note that in an emergency your pet will be brought into the hospital before the consultation begins. Please telephone reception on 01388 777770 on arrival in the car park and state that it is an emergency.

We appreciate your help in reducing risks and keeping our hospital COVID-secure so that we can continue offering crucial services to unwell pets.