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We understand that it can be a worrying time if your pet needs to be referred to us by your regular vet. It’s why we’ve put together a step-by-step guide explaining what happens when you come to see us and how we do everything we can to help your pet feel safe and comfortable.

When am I seen by a referral vet?

Pet referralWe can only see pets which have been referred by your regular veterinary practice or surgeon. Vets can phone us directly to discuss a patient prior to referral or just for some advice on a case.

When referring a patient, your vets will send us your pet’s clinical history, any lab results and radiographs.

We will ask your regular vets for as much information as possible, as this will help us ensure the correct department is assessing the case, and ensure your pet is seen by the most appropriate vet.

We can then arrange a suitable time and date to see your pet. We may also ask for specifics, such as videos of your pets for some neurological and orthopaedic patients.

We’ll discuss the costs of treatment with you, but please be aware that it is not always possible to provide an exact figure for the cost of treatment.

Some patients need more treatment and aftercare than expected, while some might not need surgery at all. For the more routine operations a relatively accurate quotation can be given.

More information

Our owner factsheet has more information about referrals.